Mountain Music home of Fiddlers Crossing

Shipping

Discrepancies
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Lost Shipments
You will be emailed your tracking number shortly after placing your order. If it has been lost, please contact us.

Backorders
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

Do you ship internationally?
We do ship internationally.

Has my order shipped?
You can check the status of your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. On the right side of the orders, you will see it's status. Pending - Your payment is pending. This status is used when payment information was received, but the payment has not yet been processed.

Processed
Your payment has been received and the order is being processed for shipment.

Shipped
Your order has been shipped. Please note that if an item is on backorder and we shipped a partial order, it will still show as shipped. We will contact you before we place an item on backorder.

When will my backorder arrive?
Backordered items will be shipped as soon as they are received by our warehouse. You will be contacted when you have placed an order for an item that we can not ship within 48-hours Monday thru Friday. At that time, you will have a choice to either cancel the item or place it on backorder. We will also give you an estimate of when the item should be received.

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department through the “Contact Us” section of this website. We are still working out new issues with the website and our POS system.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email through the “Contact Us” section of this website. Please be sure to include the order number and write cancel in the subject line. You will also have an option of canceling individual items when notified that they must be placed on backorder due to lack of stock.

How much is my shipping?
Shipping charges are not shown during checkout due to issues with weight and sizes. . If you are curious what the shipping charges, please make a note on your order when placing so you will be notified before payment goes through.

When will my order ship?
Orders generally ship within 3 business days.. Please note that we only ship Monday through Thursday and we do not offer Saturday delivery. If an item or order is placed on backorder, the order will ship out as soon as the product is received by our warehouse.

Returns

How do I return my product?
Before you return any product, you must contact us first. Please email us through the “Contact Us” section of this website.

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original carton with all original packing materials

All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.

Pricing and Billing

When will my card be charged?
Your card will be authorized the moment you process your order; however, we will not charge your card until your order ships. If your order shows a pending status, that means your card has not yet been charged since the order is still being processed. If you have any questions, please email our customer service department through the “Contact Us” section of this website.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department through the “Contact Us” section of this website.

Do I have to pay sales tax?
Fiddlers Crossing collects sales tax from residents in California. During checkout you will have sales tax automatically displayed and included if you reside in the state of California.

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